Refund policy

Last updated: October 24, 2026

90-Day Returns

We want every Lanternly kit to bring you calm, cozy evenings. You can return your order within 90 days of delivery. After 90 days, we unfortunately can't offer a refund or exchange.

To be eligible, the kit must be unassembled, unused and in its original packaging, with all parts included.

The following items cannot be returned:

  • Kits that have been opened and partially or fully assembled (unless they arrived defective — see below).
  • Gift cards and discount codes.
  • Free gifts included in a promotion, unless they are returned together with the complete order.

Partial refunds

We may issue a partial refund in these cases:

  • Items with clear signs of use.
  • Items that are not in their original condition, are damaged or have missing parts for reasons not due to our error.
  • Returns requested after 90 days for reasons not covered by this policy.

How to return an item

Before sending anything, email us at lanternly@outlook.com with your order number or proof of purchase. We'll reply within 1–2 business days with the return address and instructions. Please do not send your purchase back to the manufacturer. Items sent back without first contacting us will not be accepted.

If you are returning an item because you changed your mind or it wasn't for you, return shipping is your responsibility. You may use any carrier you choose and must pay all costs, including shipping and, if applicable, any customs duties and taxes. The package must reach our return address with no charges due; packages arriving with pending charges will be refused.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item that is lost in transit.

Damaged, defective, wrong or missing items

Please inspect your kit when it arrives. If any piece is damaged, defective or missing, or you received the wrong item, email us within 10 business days of delivery at lanternly@outlook.com. To process your claim we need clear photos of:

  • The damaged, defective or incorrect item (or the missing part's place in the kit).
  • The box or packaging it arrived in.
  • The shipping label on the package.

These photos allow us to verify the issue and file a claim with the carrier or our logistics partners. We may ask for additional photos or a short video. If the requested photos are not provided, we may be unable to process the claim.

When an item arrives damaged, defective or incorrect, we cover all costs: we'll send replacement parts, a new kit, or a full refund. In most cases you won't need to send anything back.

Lost or undelivered packages

If your tracking hasn't updated for more than 10 business days, or it shows delivered but you haven't received it, please contact us. If you purchased Shipping Protection at checkout, we will immediately reship or refund your order, with no waiting. For orders without Shipping Protection, we will open an investigation with the carrier and reship or refund the order once the loss is confirmed (this can take up to 15 business days).

Refunds

Once your return is received and inspected (or your claim is approved), we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping fees and the Shipping Protection fee are non-refundable, unless the return is due to our error (damaged, defective or incorrect item).

If you return part of a bundle purchased at a discount (for example, "Buy 2, Get 1 Free"), the refund is calculated on the price you actually paid for the items returned.

Late or missing refunds

If you haven't received your refund yet:

  • Check your bank account again.
  • Contact your credit card company — it may take some time before the refund is officially posted.
  • Contact your bank — processing times vary between banks.

If you've done all of this and still haven't received your refund, email us at lanternly@outlook.com.

Exchanges

We only replace items that arrive defective or damaged. If you need the same item replaced, email us with the photos described above. For any other change, return the original for a refund and place a new order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive store credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn't marked as a gift, or was shipped to the buyer first, the refund will go to the buyer.

Order cancellations

You can cancel your order free of charge within 12 hours of placing it, or any time before it ships. Contact us at lanternly@outlook.com as soon as possible.

Your rights

This policy does not limit any rights you may have under the consumer protection laws of your state or country. If you are a consumer in the European Union or United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days of delivery.